Services
Defining and building best-in-class experiences for users. Helping business meet key objectives, exceed expectations, and measure success.
UX Research
Design Research (UXR) is the foundation and the first step in a Service Design engagement. Design Research is the execution of activities to understand and build empathy for the people and processes involved in the use of products and services.
Many different types of research are used to investigate and develop an understanding of users, including Exploratory, Generative, and Evaluative research.
H&S has expertise in:
Ethnography & Contextual Inquiry
Diary Studies & Field Studies
In-depth interviews / Focus Groups / Surveys
Usability Testing & Experimentation
Synthesis / Analysis
Insights to Action
At H&S, we embrace all platforms and technologies that advance our outcomes and improve research and insights, including AI and the many other tools available.
At H&S, we can tailor an approach for your unique products and services that ultimately meet your customer’s needs and your business OKRs.
Design Strategy
Service Design is about creating experiences across a host of touchpoints and considering the entire ecosystem in which those services and touchpoints exist. This process hinges on a design strategy that takes into consideration People, product, place, process, and performance.
When designing for service, the following principles must be considered: human-centered, collaborative, prototype-driven, and iterative.
At H&S, our experience across every industry allows us to look at trends, use evidence, and craft a successful design strategy that helps you achieve customer success.
Example Deliverables:
Key Insights
Personas, Mindsets, Archetypes, & Segmentation
Journey Maps
Service Design Blueprints
Concepts and Prioritization
Prototypes & Testing Strategy
Future Vision
At H&S, we embrace all platforms and technologies that advance our outcomes and improve research and insights, including AI and the many other tools available.
Let’s meet to discuss your design strategy needs.
UX Design
User Experience (UX) Design is the process of creating products and services that provide meaningful and seamless user experiences. It involves understanding users' needs and behaviors through research and synthesis and then designing intuitive and enjoyable interfaces and interactions across a host of touchpoints. At H&S, we embrace all platforms and technologies that advance our outcomes and improve research and insights, including AI and the many other tools available. Our team has award-winning experience in UX design and can tailor an approach to your organization. Let’s meet!
Design Training
Our experts can help your team learn the principles, methods, and techniques of a design-driven, customer-centric, product culture. We can structure full-day workshops to build stronger collaboration and develop new business processes to support your changing needs. Schedule a call to discuss your organization's training needs today.
Design Workshops
At H&S, we offer hands-on workshops that provide an immersive journey through service design, product design, and design thinking. Your team will learn to tackle complex challenges with creativity and empathy. We tailor a particular agenda to build a collaborative and human-centered approach to business challenges and customer experience (CX) in your environment. Reach out today to schedule a time to discuss your workshop needs.